Role of Concepts in Health Care-Free-Samples-Myassignmenthelp.com

Questions: 1. Identify and explain which of Beckys needs are not being met. 2. How does the interference with these needs effect Beckys wellbeing? Include a description of any coping techniques you have identified. 3. Is time management an issue in this scenario? If so, what changes could be made by Elaine, Becky and the other staff members. Answers: 1.The case study reveals the fact that she Becky had been suffering from low esteem. It seems that Becky had developed a sense of negativity for her own self due to her inability to do the task. Becky was not a very confident child from the very beginning and lacked the ability to decisions. It is evident from the case study that Becky had been appointed at the front desk on the very first day of her job without any prior training. A front desk job in a health care setting is quite hectic and needs training to be handled mindfully as one need to interact with different clients, take hundreds of phone calls and keep records of everything (Orth Robins, 2013). The case study gives the information that the other staffs greeted her at the first place but never stood beside her when she actually needed help. It was her first day and her peers would have helped her cope up with the excess workload. Furthermore it can also be seen that they also did not call Becky to have a chat during the break time. Elaine, who has been the mentor of Becky, accused her for her failure to complete the tasks. It is the duty of a mentor to support his/her student at any cost and teach her how to fight and stay calm during excess workload. Elaine could have given time to Becky to get acclimatized with the surroundings instead of just accusing or abusing her. Anxiety, fear, lack of confidence, unrelenting worries, and incapacitating phobia actually further deteriorated her cognitive conditions day by day and she became the victim to alcohol (Steiger et al., 2014). 2.Workplace health and safety is an important part of providing safety, mental or physical to the employees in the workplace. Using these aspects, employee and employer are able to understand the potential hazards that can harm the working environment and culture as well as affect the wellbeing of staff (Zanko Dawson, 2012). In this case scenario, there were two needs of Becky that were identified as not met, proper training and support and warmth from her colleagues. The job Becky was offered demanded confident and skilled person, who will be able to handle clients and attend queries over phone call. However, Becky was shy and lacked self-confidence and in such situation, she needed support from her colleague to understand the process of front desk management. On the other hand, proper training of the process would also her to overcome her nervousness and fear (Goetzel et al., 2014). Although, without these unmet needs, she was unable to fulfill the requirement of her role and due to extensive pressure her confidence trashed and she broke into tears. Those unmet needs make her silent and quite in the office and accept extra tasks despite of any appreciation. Finally she started using 3 to 4 glass of wine to forget all the negativity she used to face in office that affected her mental and physical wellness. Therefore overall, those unmet needs of Becky led her suffer from mental illness throughout the day. Further, the coping technique she used to overcome the illness was usage of alcohol. This habit made her addict, as every day while returning from office, she started drinking wine to forget the work related criticisms she used to face. 3.As Becky was fresher to any kind of work, she got the skills to perform the job, but lacked the skills to manage the job properly, which is time management. Hence, training was a crucial aspect that was crucial in Beckys case. As training would help her to understand the flow of task, maintaining which, she could be able to finish her entire work within the shift hours (Griffin, 2013). However, due to such skills, according to the case scenario, she used to come early to office and work extra hours. Hence, as a mentor of Becky, Elaine should take a session with Becky and discuss her problems regarding work and time management. Further, she should teach Becky the importance of prioritizing work, organizing important files and set goals for each day, which are important aspects for time management for any employee. On the other hand, Elaine should also ask other employees to help Becky with her work, as proper communication with employees would ease Becky and enhance her confidence, which would eventually help her to attain her targets (Ten Brummelhuis Bakker, 2012). Furthermore, for the initial stages, Elaine should delegate tasks to Becky that demands less communication and excess individual work. Successful completion of individual works would help her to gain confidence and she would able to perform other tasks gradually. Therefore Elaine, Becky and entire staff should focus on these changes for the issue of time management. References Goetzel, R. Z., Henke, R. M., Tabrizi, M., Pelletier, K. R., Loeppke, R., Ballard, D. W., ... Serxner, S. (2014). Do workplace health promotion (wellness) programs work?.Journal of Occupational and Environmental Medicine,56(9), 927-934. Griffin, R. W. (2013).Fundamentals of management, 7th Edn, pp. 123-145, Cengage Learning. Orth, U., Robins, R. W. (2013). Understanding the link between low self-esteem and depression. Current Directions in Psychological Science, 22(6), 455-460. Steiger, A. E., Allemand, M., Robins, R. W., Fend, H. A. (2014). Low and decreasing self-esteem during adolescence predict adult depression two decades later. Journal of personality and social psychology, 106(2), 325. Ten Brummelhuis, L. L., Bakker, A. B. (2012). A resource perspective on the workhome interface: The workhome resources model.American Psychologist,67(7), 545. Zanko, M., Dawson, P. (2012). Occupational health and safety management in organizations: A review.International Journal of Management Reviews,14(3), 328-344.